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Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Review Of The New 2006 Smooth Elliptical Trainers

Although Smooth Fitness has been selling elliptical trainers for a number of years, it is only recently that they manufactured their own models. In the past they private labeled machines from companies like Kettler. In fact, their popular Smooth CE is a Kettler built elliptical, which they have sold literally thousand.

They recently introduced three new models, the CE 2.1, CE 3.2 and CE 74, which are built at the same Taiwanese plant as their treadmills. The Smooth CE elliptical can attribute its popularity to being a solid and reliable machine. It has a very good service record. It is build with a 40 lb. flywheel and an eddy brake system. Both contribute to a fluid and smooth motion, which is what you want in an elliptical trainer.

The new Smooth ellipticals utilize the best qualities of the CE elliptical. In addition, they have improved on several important features. For example, the new models are equipped with pivotal foot pedals. The major benefit of an elliptical trainer is the low impact. The pivotal foot pedal further reduces strain and impact by aligning your feet with the elliptical motion.

Each new model has an upgraded console and display over the older CE. The programs are a vast improvement, and provide challenging workouts. They include an “Interval” program that combines higher intensity routines with alternative cool downs.

Smooth offers the advantage of selling direct and only on the Internet. They are the only fitness equipment company that sells solely online. This offers two benefits. In general, you are getting a better value. You also are dealing with a company that specializes in online sales, fulfillment and service.

Regarding the discount value, obviously there is a savings when a company does not incur retail costs and the overhead from commissioned sales staff. But don’t get caught up with the exaggerated mark downs on their web site. Because you are buying direct you are probably saving about 5%-10%, not the 30+ percentage they suggest. But you also save money from not having to pay a state sales tax (Exc. PA). When compared to buying in a fitness specialty store, the savings can be substantial.

If you are considering purchasing an elliptical trainer we suggest you spend a minimum of $1,000. Anything less will potentially have some service issues if used on a regular basis. The Smooth ellipticals offer a good value at the $1,000 – $2,000 price range.

Horizon Treadmills Great Product Lousy Service

There is a general consensus in magazine ratings of treadmills that Horizon treadmills offer a great fitness package for exercisers at any level. With a range of great workout features, including a specially cushioned running belt and easy to use interactive controls to help you get the most out of your workout, consumer reports of treadmills almost uniformly rate Horizon treadmills in a positive way. There is however one exception, something that throws a spanner in the consumer reports: treadmills are only as good as the customer service that supports them, and magazine ratings of treadmills report that this is where Horizon treadmills fall short.

While the magazine ratings of treadmills produced by fitness equipment experts might not be concerned with the customer service offered by a treadmill manufacturing company, the same is certainly not true of consumer reports. Treadmills are, like any other electronic device you might buy for your home, subject to faults, and while Horizon treadmills, for the most part, offer a reliable product and might not display many of these flaws, they are sometimes susceptible to them. While Horizon treadmills might provide a great workout when they work, an important point is raised by consumer reports: treadmills that remain broken for a protracted period do not provide the optimum workout and with poor customer service, broken treadmills don’t get fixed fast.

Though they usually rate Horizon treadmills positively, magazine ratings of treadmills report that the company’s customer service is not as good as the machine itself. One reviewer points out that Horizon treadmills are one of the best available in their price range – unless they break. While magazine reviews usually cite Horizon treadmills as being reliable, it seems that when they fail securing replacement parts and a repair person to fit them can be difficult.

There is little as frustrating as having to stop working out when you are on course to meet your fitness goals. While there is little doubt that Horizon treadmills offer a combination of features that add up to a great workout, but the reliability of the company’s customer service is an important part of the treadmill package. If Horizon treadmills are the one for you, be sure to find all the relevant repair contact numbers before you happen to need them, and if the Horizon treadmills’ service is unsatisfactory, be sure to stand your ground so that you can stay on course with your fitness goals.

A great treadmill and great service should go together, but don’t always seem to.

Review Are Proform Treadmills A Good Value

ProForm is the largest seller of treadmills in the world. They focus on budget models and sell through mass merchants, large sporting good chains and the home shopping networks. ProForm is owned by Icon Fitness. In addition to selling ProForm fitness equipment, they also sell Weslo, Nordic Track, Reebok, Image and HealthRider. ProForm along with the other Icon brands dominate the sub $1,000 market.

We know that ProForm offers an attractive price, with treadmills selling as low as $400. The question is, are they a good value? From strictly a price perspective they are an excellent value. When you factor in durability and maintenance, their value may come into question.

Why are ProForm treadmills so popular?

When you compare the price and features, ProForm treadmills appear to be an exceptional deal. Most have numerous bells and whistle, including built-in televisions. And from an outward appearance they appear to be a substantial machine, but it is what is under the hood that is most important.

The majority of ProForm treadmills come with a 90 day parts and labor warranty. Now what does that say about their products? I find treadmill warranties very revealing. It would seem apparent that treadmill companies using inexpensive components would offer short-term warranties. In contrast, those manufacturers that build durable treadmills can afford to offer extended warranties, like 2-5 years on the parts and 1 year labor. Although it should be mentioned that ProForm is now offering a 12-15 year motor warranty on select models.

Recently I was at a fitness specialty store in Wilmington, NC, and was talking to the person in charge of servicing. Although this particular retailer did not sell ProForm, they often service them. He mentioned they were considering discontinuing service on the ProForm treadmills. The problem was once they fixed one problem often the owners would soon came back with the same problem or another service issue.

It should be noted that there are literally tens of thousands of ProForm treadmills sold every year, and the majority of owners are satisfied with their purchase (See www.epinions.com for customer reviews). Furthermore, Consumer Reports rated one of the ProForm treadmills as “Very Good” for quality. But it is a numbers game, and whereby other brands may have a minute percentage of mechanical problems, you can expect that percentage to be higher for budget treadmills. When you sell treadmills at budget prices you have to use budget components, and on average those treadmills are more likely to breakdown.

I recommend ProForm treadmills for primarily walking and moderate use. Their high-end models can probably handle light jogging. But if you plan to use the treadmill on a frequent basis, or have multiple users, you may want to consider other brands in the $1,500+ price range.

If your budget is tight, at least spend in excess of $700 for a ProForm Treadmill, and I highly recommend you put out a few extra dollars for an extended warranty. Treadmill repairs can potentially be costly.

For those that have a limited budget ProForm may be your best bet, but as the saying goes, “You get what you pay for.”